The YUM brands store management admin portal allows for users to create and assign taxes, manage stores, menu, and products for KFC, PizzaHut and Taco Bell.
The existing internal store management page had a confusing and disconnected structure for performing any actions within the portal.
All of the actions were feature based, and the path between the admin page and support had no cohesion.
Existing intake requests for new requirements is through different portals depending on the brand, which required a lot of manual oversight and stages for the intake process.
My first goal was to perform user research in order to fully understand the existing flow, any pain points associated with it, and create a map that captures the entire process.
I listed all of the features that admins need to work on, and any actions that needs to be performed.
I analyzed all of these features to make sure all of the actions could fit in an action driven flow, determine if there would be any gaps in the new process, and discuss with developers if my ideas were feasible.
The next step was to fully draw out an action driven flow that would capture all of the features that the different types of admin personas would need to perform.
The primary goals for this stage were to integrate all of the different Brand type users to a singular portal, and eliminate the secondary tools and stages within the requirement request process.
I also wanted a user to be able to perform actions and resolve requests within a single portal.
